LIPGLOSSFIEND REVIEW & BLOG FEATURE

Crafty Stitches Custom Portfolio and Wristlet

LipGlossFiend is a great website to check out and read about different product reviews. You might find some items that you are interested in purchasing. The blogger is avid about using the products herself and keeping her followers informed.

The blogger purchased a customer portfolio and wrislet from me, which she absolutely loved! To read more and see photos of what she bought CLICK HERE!

ETSY SPOTLIGHT AT SHOPHAPPENS

From Canada to Finland, Craftystitches is absolutely everywhere! Recently it was featured on ShopHappens.com and interviewed by the online shopper extraordinaire Erin! According to their website, "ShopHappens.com is a website dedicated to sharing shopping knowledge with the general public. Customer service stories, awesome sales, interviews with Etsy sellers… nothing is off-limits as long as it is shopping related."

Jennifer Michael was able to talk about the roots of Craftystitches and how it all began. She also talked about what inspires her and no matter how successful Craftystitches gets the most important thing to her is spending time with her two girls. The best part about the feature was the mentioning of Craftystitches latest promotion, 25% of all sales will be donated in support of Our Lady of Hope Catholic School from now thru December 2011. Thank you Erin!

To read the feature on ShopHappens.com please CLICK HERE

Every Client is an Opportunity to Improve

Turning a complaining customer to a positive experience!

I think that is probably the hardest thing to do for online businesses.  I have had my share of complaints that's for sure.  But I have to say that I really do try to turn every contact into an opportunity to improve my product or increase my service.  I see that every client contact is an advertising expense that is more valuable than placing an ad for thousands of dollars.

So here's my quick low down on what it means to turn every client contact into an opportunity to improve. 

Why be pleasant?

• When a customer contacts you, they are actually giving you an opportunity to fix it.  That's a good thing!  :)  So take every advantage of it - no matter how ridiculous you think the request really is - unless you really can't do it - like I make quilted accessories and a client asked me to make a chain for her with metal.  So that's not my medium and I know I don't know how to do that.  :)  So do it. I really do try to do it.  ... 
• It's at a loss for me... I can't offer that... Offer a refund - even if it is a loss to me.  Offer to redo the product, even if it is at a loss to me.  WHY?  well, it imagine this as a ROI for advertising.  So if the client spent $50 at your shop, it's your chance to advertise how great you are as a business, as an artist, as customer service.  So it's worth it.  REALLY!
• The client is ALWAYS RIGHT!  I know this one is an old one.  But it is still true! So one time a client order a bunch of totes (10) in green but did not indicate a specific color.  Later she claims she didn't order it in that color.  But of course I told her that I'm happy to change them for her ... later she discovers it and reveals that she made the mistake and said she apologized profusely.  She was soooo happy with the result and service that I got lots of referrals from her as she as an event planner.  Scored!  :)  So you never know who your clients are and every client is an opportunity to improve.  

I hope this helps your business as it has helped me truly understand how to improve my business.